First line support

Being in first line support can be challenging. Especially when neither you or the person who needs your help can explain in a clear way what seems to be the problem. I have this sign at work which I think describes a situation that occurs more often than I’d like it to and often it is me trying to describe a problem to the poor technicians at support. 

It’s been raining most of the afternoon today. This morning it was snowing when I went to work. Very boring weather. Made a roast dinner and now we’re watching a new episode of “Annika”.